Customers can become more loyal if their banks solve fraud cases, researchers find
These findings support a paradox: When a business handles a problem well, its customers can become more loyal than if no problem had occurred.
These findings support a paradox: When a business handles a problem well, its customers can become more loyal than if no problem had occurred.
Singles are reshaping culture and commerce in Asia. A professor of marketing explains why the US could be next.
Taking good care of your pets can include leaving clear directions to ensure their needs are met once you’re gone.
With teacher shortages mounting and housing costs soaring, school districts from California to Ohio are experimenting with a new solution:…
Many urban children who took part in a program that was supposed to enrich their lives dealt with racism instead. Why can't this cultural exchange become a two-way street?